Questions we actually get asked

It is the player the subscription runs in. One app holds the live channels, the on-demand library and the guide, and it looks the same on a Firestick as it does on a phone — so setting up a second device is never a fresh learning curve.

Three routes, depending on the device. On a Firestick, use the Downloader app with code 5728794. On Android or a smart television, fetch the installer from soplayeriptv.com/soplayer-iptv.apk in the browser. Either way, the setup guide walks the whole thing through screen by screen.

Android phones, tablets and TV boxes; iPhone and iPad; Samsung, LG and Sony smart televisions; Amazon Fire Stick and Fire TV Cube; and Windows or Mac computers through a browser or a player app. The same activation code works across all of them.

Fetch the installer from soplayeriptv.com/soplayer-iptv.apk in your browser. Android will block the first attempt and offer you a settings toggle — allow installs from that browser, go back to your Downloads folder, and open the file.

A television subscription delivered over your internet connection rather than an aerial or a dish. It carries 21,850+ live channels and 88,000+ films and series, across sport, news, entertainment, children's and music, at qualities from SD up to 4K.

Pick a term and a number of screens on the pricing page and complete the order. Your activation code and setup instructions follow by email, usually within minutes. If you would rather test it first, the 24-hour trial needs no card.

That is exactly what a connection is. One connection means one screen watching at a time; buy two and two people can watch different things at once. Plans run from one to five connections, and you can install the app on as many devices as you like regardless.

Email help@soplayeriptv.com and say so. There is no retention script and nothing to click through. If you are inside the 30-day window the refund policy applies and we process it with the cancellation.

Nine times out of ten it is the connection rather than the stream. Check you are getting at least 10 Mbps, restart the router and the device, and try a wired connection or a lower quality setting in the app. If it still stutters, tell us the device and the channel at help@soplayeriptv.com and we will look at it from our side.

Continuously rather than on a schedule. Channels come and go as broadcasters change, and new films and series are added to the on-demand library as they become available.

Yes — 24 hours, with no card and nothing to cancel. It opens the full line-up rather than a cut-down sample, so what you test is what you would be paying for. Request it on the free trial page and a person sets it up, usually within minutes.