At SOPlayer IPTV, we strive to ensure customer satisfaction with our digital services. Please read our refund policy carefully, as it applies to the purchase of digital services and subscriptions offered through soplayeriptv.com.
1. Non-Refundable Digital Services
Due to the nature of digital products, all sales are final. Once your subscription or digital service is activated, we do not offer refunds or exchanges for the following reasons:- Immediate access to content: Upon activation, you receive instant access to the full range of services, including channels, movies, and series.
- Digital service delivery: Our services are delivered digitally, making them non-returnable and non-refundable.
2. Refund Exceptions
We may offer a refund only under exceptional circumstances, including:- Technical Issues: If you are unable to access our service due to technical problems on our end, and we are unable to resolve the issue within a reasonable timeframe.
- Incorrect Billing: In case of overcharges or duplicate payments, we will review your case and issue a refund if applicable.
3. Cancellation Policy
- You may cancel your subscription at any time through your account dashboard on soplayeriptv.com.
- Please note that canceling your subscription will prevent future charges, but no refund will be issued for the remaining days of your current billing cycle.
4. How to Request a Refund
To request a refund under the applicable conditions:- Email us at contact@soplayeriptv.com with your account details and a description of the issue.
- Our support team will review your request and respond within 5-7 business days. If a refund is approved, it will be processed to your original payment method.